Social Media

VVCS social media accounts (i.e. Facebook, Twitter and LinkedIn) and this website provide the veteran and ex-service community with more ways to learn about:

  • VVCS counselling
  • group programs
  • increase mental health literacy
  • assist members of the community with self-management, and
  • provide contact information and referral pathways.

VVCS social media accounts are regularly monitored to ensure users do not breach the VVCS Social Media Acceptable Use Policy (the Policy).

If a breach of the Policy is identified, appropriate action will be taken (e.g. removal of a post/comment). Should this occur, VVCS will advise the relevant user.

Please note, VVCS will never ask you for personal information through social media. If VVCS needs personal information to answer your question or provide support, we will ask you to use a more private channel (i.e. telephone, direct email or visiting a VVCS Centre).

VVCS will seek to respond to any questions within a reasonable timeframe. Where a question is posted late in the day, or where a question is more complex, there may be a delay in responsiveness.

VVCS social media accounts are not designed for online counselling. If at any time during your social media experience with VVCS you wish to speak to a counsellor please call 1800 011 046 (24/7). If you, or someone you know, is in immediate danger, please call emergency services on 000.

Further guidance on use of VVCS' social media can be found in the VVCS Social Media Acceptable Use Policy (PDF 191KB) (DOCX 53KB).