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Client Rights and Responsibilities

Rights and Responsibilities brochure (PDF 1.9MB) (Word 564KB)

Your right as a client

As a client of VVCS you can expect to:

  • Be treated with respect, dignity and courtesy regardless of age, disability, cultural and linguistic background, gender, sexual orientation, socio-economic status, and religious or spiritual beliefs
  • Have your right to privacy and confidentiality protected, within the limits imposed by the law and the duty of care
  • Have fair and equal access to VVCS services including the use of an interpreter if required
  • Have access to information about your counselling and treatment options and be involved in decision-making regarding these options
  • Be able to refuse any, or all, assessment and care that is offered
  • Access your records  by request in accordance with the Privacy Act 1988 the Freedom of Information Act 1982
  • Receive services to comply with appropriate standards of professionalism, competency and accountability.

Your responsibilities as a client

As a VVCS client, you are responsible for:

  • Respecting the right of other clients and staff to privacy and confidentiality
  • Treating other VVCS clients and staff in a respectful manner
  • Ensuring that you are not under the influence of alcohol or other drugs, and/or behaving in a way which makes delivery of service difficult or dangerous
  • Attending appointments and advising the relevant VVCS centre as soon as possible if you are unable to attend
  • Respecting centre property
  • Honouring agreements made with VVCS about service provision and care.

Information on Confidentiality and Privacy.