Clients in Crisis

How to assist veterans in crisis

This information has been developed as part of the Crisis Assistance Program in consultation with ex-service organisations and the veteran community.

What is a crisis?

A crisis is any critical situation in which the veteran is significantly emotionally upset and feels unable to cope. It may be due to personal or external circumstances.

Common factors contributing to a crisis situation for a veteran may include:

  • undiagnosed or poorly managed physical and mental health conditions
  • alcohol or drug use
  • relationship issues
  • social isolation
  • a reluctance or unwillingness to address or acknowledge problems

Crisis identification and referral table

Crisis identification and referral table
Veterans’ circumstances, symptoms or behaviours Crisis category Who to contact How to refer for assistance
Is threatening harm to self or others 1 Emergency Services
Mental Health Triage at local hospital
Local Medical Officer (GP)
Call 000
Direct contact by phone
Transport to Emergency at local public hospital
Is in need of immediate medical review or treatment
Is drug or alcohol affected.
Is separated from the family unit and has identified problems such as being served with an Apprehended Violence Order or is involved in a shared parenting issue 2 VVCS business hours
Veterans Line after hours
Local Community Support Agencies
Direct contact by phone
Can self manage but needs alternative accommodation away from the family home until the issues leading to the crisis are addressed in some way 3 VVCS business hours
Veterans Line after hours
Local Community Support Agencies
Direct contact by phone