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Getting Started

Referral to VVCS

  • Eligible members of the military community and their families can refer themselves by calling 1800 011 046 between 9am and 5pm on weekdays.
  • Current serving ADF members may request a referral for VVCS services from their ADF health provider or self-refer if they meet VVCS eligibility criteria.
  • Medical practitioners or an allied mental health professionals may refer a prospective client or recommend self-referral to VVCS.
  • Welfare and ex-service organisations are also encouraged to support client self-referral should they consider that it would benefit a member of the veteran and ex-service community.

The Intake Interview

The first step in accessing VVCS services is to complete an intake interview with a VVCS counsellor (this usually takes 20-30 minutes). During the intake interview, the cousellor will ask you a number of questions about yourself (personal and contact details) and why you would like assistance. The counsellor will also check your eligibility to use VVCS and will talk to you about whether our service is the best to meet your needs. 

After the intake interview you will be assigned a counsellor or enrolled in a group program suited to your needs. You may be told who your counsellor is at the end of the intake interview or you may be notified by phone usually within 48-72 hours.

Referrals to specialist services

VVCS can support referrals to specialist services and treatment programs, these include:

  • Psychiatric assessments for partners and children of Vietnam veterans
  • In-patient PTSD programs and related treatment 
  • Specialised clinical services (alcohol treatment programs, children/adolescent services, etc).